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Telecounseling Added to Employee Assistance Programs: Telephone Not Just Referral Tool
Workforce Management 
Nov. 2, 2004
Excerpt: Some companies are advancing the telephone from a referral tool to a way to deliver therapy. Proponents say it's an efficient, effective way to deal with all but the most serious mental-health issues, but critics say it's untested and is offered only to curb costs.
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