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GAO Report: Social Security Administration Should Better Evaluate Whether Workers Understand Their Statements
U.S. Government Accountability Office [GAO] 
Apr. 5, 2005
64 pages. "The Social Security Statement is the federal government's main document for communicating with ... workers about their Social Security benefits.... GAO conducted a review to examine [1] how well recipients understand the current statement, [2] how the Social Security Administration is evaluating the statement's understandability, and [3] the promising practices used by private sector companies and other industrial countries." [GAO-05-192, Apr. 1, 2005]
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