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Winning Fights with Your HMO
U.S. News & World Report 
Aug. 12, 2005
Excerpt: While most people would rather chew on tinfoil than hassle their HMO over a rejected medical claim, those souls brave enough to try now can get some much-needed help. This month, the Kaiser Family Foundation and Consumers Union published a revamped step-by-step guide to resolving disputes with health plans.
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