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Happy Employees Mean Happy Customers-- Lessons Learned from USAA's Generous Perks & Mission
Fast Company 
Sept. 23, 2005
Excerpt: To make sure its employees are able to focus on the trials of their members, USAA, which ... offers insurance, mutual funds, and banking services to its 5 million members, serves up an army of employee-friendly perks. Last year, all employees, from execs to reps, saw bonuses nearing 22% of their pay; that's on top of generous 401(k) matches and a company-funded pension. Employees receive full tuition reimbursement, free financial advice, and extras such as on-site child care and[.]
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