76 pages. "GAO found that service providers' call center representatives encouraged rolling 401(k) plan savings into an IRA even with only minimal knowledge of a caller's financial situation. Participants may also interpret information about their plans' service providers' retail investment products contained in their plans' educational materials as suggestions to choose those products. Labor's current requirements do not sufficiently assist participants in understanding the financial interests that service providers may have in participants' distribution and investment decisions.... GAO recommends that Labor and IRS should take certain steps to reduce obstacles and disincentives to plan-to-plan rollovers." Editor's note: The report includes seven specific recommendations for DOL and Treasury actions, including "finalize the agency's initiative to clarify the [ERISA] definition of fiduciary" and "develop a concise written summary explaining a participant's four distribution options and listing key factors a participant should consider when comparing possible investments, and require sponsors to provide that summary." [GAO-13-30, published Mar. 7, 2013, released Apr. 3, 2013]

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