How to Deliver Patient-Centered Care: Learn from Service Industries

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How to Deliver Patient-Centered Care: Learn from Service Industries
Harvard Business Review Blog Network

[Opinion]
Apr. 21, 2013

"[P]atients are a diverse group with diverse needs.... [L]essons from [the] hospitality industry hold promise in helping physicians understand patient preferences and deliver tailored care.... Additionally, consumer-marketing tools, such as customer segmentation, can help providers deliver tailored care." MORE >>

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