Feel like I'm getting played

Okay, so my company, what's taking out 401K Contributions and then all of a sudden, they stopped. I contacted h. R. And they said I was never supposed to have been signed up 401 k because I just started. So I asked them well Where is my money then. Cause it shows on my pay stub. So they contacted the person who handles the 401K. And said that because I came in when they're transitioning over to a new company. That the money was just floating in the air or whatever so they say that they're gonna cut me a Payroll check for the amount that they took out. I asked what about our company match. They said because it never reached voya, Who represents or handles my 401K that I don't get the company match and I explained to them that I don't want to get penalized or anything like that and they said no. But the check was considered loan refund or something like that. So  I signed up for the non union plan which is the one i now qualified for and they started taking out money for 401K again. only 2 payments was received while now. 3 payments was received by voya. When i get paid weekly.  My other contributions were never. Received so how do I handle this situation.  It's been a week and work hasn't said anything to me.

You need to talk to your  H.R. deparment again, and also get a copy of the Summary Plan Description for the plan if they have not already given one to you.  

Berto, what you explain that they explained to you could well be right, but of course it depends on the actual facts and on what the plans say, as pointed out by ratherbereading.