7 pages. Excerpt: [T]he District Court held that because [plaintiff] Romero addressed her requests for information to [benefits coordinators] Nelson and Ubil, not [the named plan administrator,] Serocca, she could not recover the civil penalty. We believe ... the 30-day period [begins to run when] the request is actually received either by the administrator or those under the administrator's supervision. [Romero v. SmithKline Beecham, No. 01-3273 (3d Cir. Oct. 30, 2002)]