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16 pages. "Delivering high-quality service to the public in the form of fair, timely, and consistent eligibility decisions for disability benefits is one of SSA's most pressing challenges. This testimony discusses [1] the difficulties SSA faces managing disability claims processing; [2] the outmoded concepts of SSA's disability program; and [3] the Commissioner's strategy for improving the disability process and the challenges it faces." [GAO-04-552T, published Mar. 29, 2004, released Mar. 29, 2004]
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