7/6/2004: Maryland Health Insurance Consumers Wield the Power of Appeal (The Washington Post; subscription may be required)

Excerpt: Most claims sought from health insurers across the nation are processed and paid without a hitch. And insurance commissioners, including Maryland's Alfred W. Redmer Jr., often agree with insurers that they acted appropriately in denying claims. When they side with the patients, regulators usually resolve disputes within a few months.