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[Opinion]

Excerpt: Breaking down departmental silos, organizing processes around customers, using information technology to benchmark quality and cost, paying for performance ... this is the sort of reengineering every other industry underwent years ago. Now, Dartmouth-Hitchcock has shown that those principles can be applied to a huge segment of the economy that is growing three times as fast as everything else -- not because it is so productive, but because it is so wasteful.
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