Excerpt: After a firestorm of criticism from employees, the president of Blue Cross and Blue Shield of Montana this week retracted a message he sent to employees six days earlier announcing they would face higher health insurance costs for the upcoming year. Peter Babin, president and chief executive officer of the company, sent an e-mail to company employees Tuesday telling employees he was pulling back the e-mail he sent Oct. 20 that announced the increases in their health care costs.