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Excerpt: KeySpan Corp. has all the awards programs you would expect, but it's the phone calls from the CEO and the flowers that arrive for no reason that set it apart. .... This 'unsung hero' aspect of recognition has been integrated into monthly Break Bread dinners ... attended by as many as 10 middle managers for an evening of no-pressure shop talk. Selected guests represent a cross section of KeySpan's workforce: organizationally, functionally, by gender and so on.
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