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GAO Report: Communications to Medicare Beneficiaries on Prescription Drug Benefit Could Be Improved
U.S. Government Accountability Office [GAO] 
May 4, 2006
88 pages. "GAO was asked to review the quality of CMS's communications on the Part D benefit. GAO examined 70 CMS publications to select 6 documents for review and contracted with the American Institutes for Research to evaluate the clarity of these texts; made 500 calls to the 1-800-MEDICARE help line; and contracted with the Nielsen Norman Group to evaluate the usability of the Medicare Web site." [GAO-06-654, May 3, 2005]
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