5/4/2006: GAO Report: Communications to Medicare Beneficiaries on Prescription Drug Benefit Could Be Improved (U.S. Government Accountability Office [GAO])

88 pages. "GAO was asked to review the quality of CMS's communications on the Part D benefit. GAO examined 70 CMS publications to select 6 documents for review and contracted with the American Institutes for Research to evaluate the clarity of these texts; made 500 calls to the 1-800-MEDICARE help line; and contracted with the Nielsen Norman Group to evaluate the usability of the Medicare Web site." [GAO-06-654, May 3, 2005]