Click on the Download button on the linked web page. "Since 2008, the Deloitte Center for Health Solutions has annually polled up to 4,000 U.S. adult consumers about their interest in and ability to operate in a consumer health care market. These surveys queried adults in various age, health status, income, and insurance cohorts to gauge the degree to which consumers are prepared to engage with the health care system as 'patients' or 'consumers.' The distinctions between the two are stark; the implications are transformative -- not only to the health care industry, but to every U.S. household, company, and government agency."  MORE >>