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How Obamacare's Fear of Further Failure Is Becoming an Impediment to Success
Ezra Klein and Evan Soltas in The Washington Post; subscription may be required
[Opinion] Nov. 19, 2013
"Forcing the system to do the heavy lifting of registration and verification before people could even read the site crashed the servers. So the Obama administration decided to open up window shopping.... It might be working fine. But it's a horrible user experience.... Fight through it, and, finally, after all that, you can browse some plans. There's no estimate of subsidies, or of the way your age will affect your premiums. And this simple, not-particularly-helpful information is only accessible after navigating, by my count, eight separate pages, each covered in intimidating explanatory text and discouraging warnings. It's a mess. And it doesn't need to be."
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