"The national average satisfaction score for commercial health plans is 563 (on a 1,000-point scale) ... 20% of employers cite low employee satisfaction as a top reason for switching health plans.... [A]mong members who say they do not completely understand their out-of-network benefits, 48% had a claim denied and 56% said their choice of network doctors was not available.... Many high-impact digital tools remain underutilized: ... The average deductible paid by commercial health plan members working for small employers ... is 8% more than for those working for midsized employers and 10% more than those working for large employers."  MORE >>