Which recordkeepers have implemented self-certifying hardship claims?

[Peter Gulia]

Which recordkeepers have implemented self-certifying hardship claims? Which have not?

What’s the deal with:

Ascensus?

ADP?

Paychex?

Empower?

Voya?

John Hancock?

Principal?

Fidelity?

Vanguard?

TIAA?

Others?

If there is a choice, does a recordkeeper suggest a default norm?

If so, is the default self-certifying, review by the recordkeeper, or review by the plan’s administrator.

[Paul I]

We have at least one or more clients with each of the recordkeepers in your list.  To the best of my knowledge, each offers a choice with the default being self-certification.  Further, most clients who made an affirmative choice chose self-certification.

[Peter Gulia]

Thank you!

When the plan’s sponsor/administrator has specified self-certifying:

Does a recordkeeper process the hardship claims without bothering the plan’s administrator?

Is an approve-or-deny decision as binary as the form (whether electronic or paper) is good-order completed and signed, or isn’t?