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J.D. Power Employer Health Plan Study, 2013: Health Plans Risk Losing Employer-Sponsored Group Business Unless Satisfaction Improves

"Among fully insured employers, satisfaction averages 709 (on a 1,000-point scale); among self-funded employers, satisfaction averages 696. Satisfaction across all factors among employers that do not intend to offer coverage five years from now is at least 76 points lower than employers who intend to offer coverage... In both the fully insured and self-funded segments, employer satisfaction with program offerings, such as preventive health programs, disease management or wellness initiatives, is a key area of differentiation between employers that intend to offer coverage in the future and those that intend to drop coverage."

J.D. Power 2012 Employer Health Plan Study

"Amid uncertainty surrounding the future of employer-sponsored coverage, employers are preparing to pursue alternate methods of offering healthcare options to their employees -- such as defined contributions, vouchers, exchange purchasing -- or cutting coverage altogether.... The study finds that 47 percent of employers say they 'definitely will' or 'probably will' switch to a defined contribution model within a private exchange, allowing employees to select the coverage that best fits their needs, while also potentially saving the employer costs."

J.D. Power 2012 U.S. Self-Directed Investor Satisfaction Study

"Although self-directed investors' overall satisfaction with their investment firm has improved from 2011, satisfaction with trading charges and fees has decreased for a second consecutive year, according to the J.D. Power and Associates 2012 U.S. Self-Directed Investor Satisfaction StudySM"

J.D. Power and Associates Reports Satisfaction with Health Plans Varies Dramatically from Region to Region

Comment by Don McCanne. Excerpt: Although this was a J.D. Power study of consumer satisfaction, it does reveal a very important point. Only 45 percent of health plan members self-reported that they understood their health insurance coverage. The other half didn't, and that was correlated with lower satisfaction ratings.

2009 Health Insurance Plan Satisfaction Study

Excerpt: A new study by J.D. Power and Associates shows that customer satisfaction with health care providers varies widely across the United States. The J.D. Power and Associates 2009 National Health Insurance Plan StudySM reports on the results of more than 33,000 health plan subscriber interviews, conducted online between December 2008 and January 2009.

Customer Satisfaction with Mail-Order Pharmacies Declines for Second Year

"Satisfaction among customers who use mail-order pharmacies to fill their prescriptions has fallen significantly below customer satisfaction with brick and mortar pharmacies, according to the recently released J.D. Power and Associates 2012 U.S. Pharmacy Study. Overall satisfaction with mail-order pharmacies averages 792 (on a 1,000-point scale) in 2012, down from 806 points in 2011. This compares with a satisfaction score of 814 for brick and mortar pharmacies this year, down from 818 in 2011."

Interest in Health Insurance Exchanges Grows in Both the Individual and Group Health Insurance Markets

"Anticipating the impact of healthcare reform, nearly four in 10 health plan members with employe[r]-sponsored insurance say they would shop for coverage through a health insurance exchange if they had the opportunity, according to the J.D. Power and Associates 2012 U.S. Member Health Plan StudySM released today."

Account Security Outweighs Convenience Among Retirement Plan Website and Mobile App Users

"62% of retirement plan website and app users say security is more important than convenience regarding their overall digital experience. Moreover, account security is now one of the biggest drivers of overall customer satisfaction with retirement account digital tools, alongside core usability and design features such as visual appeal, navigation and speed."

2025 U.S. Commercial Member Health Plan Study

"The national average satisfaction score for commercial health plans is 563 (on a 1,000-point scale) ... 20% of employers cite low employee satisfaction as a top reason for switching health plans.... [A]mong members who say they do not completely understand their out-of-network benefits, 48% had a claim denied and 56% said their choice of network doctors was not available.... Many high-impact digital tools remain underutilized: ... The average deductible paid by commercial health plan members working for small employers ... is 8% more than for those working for midsized employers and 10% more than those working for large employers."

Mobile Apps Become Increasingly Critical Battleground for Retirement Plan Providers

"[J]ust 38% of retirement plan participants give their plans high marks for their digital capabilities. Overall satisfaction lags significantly behind other industries ... such as wealth management (701),1 property and casualty insurance (702)2 and automotive (718).... Nearly half (47%) of participants have downloaded their retirement plan's mobile app, up from 35% in 2021, and 38% have used the mobile app in the past 30 days, up from 27% in 2021. "